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FAQs: FREQUENTLY ASKED QUESTIONS

USING THE LEGAL FORMS


HOW DO I DOWNLOAD AND SAVE A FORM TO MY HARD DRIVE?

WHY CAN'T I OPEN A PDF FORM?

WHY CAN'T I FILL IN THE FIELDS ON A PDF FORM?

I CAN'T FIT MY ANSWER INTO THE SPACE PROVIDED IN A PDF FORM?

WHY CAN'T I OPEN A MICROSOFT WORD FORM?

WHY CAN'T I ENTER ANY ANSWER INTO A FIELD IN A WORD FORM?

HOW DO I CHANGE THE BASELINE CONTENT OF A FORM?

WHAT IF I NEED MORE HELP?


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HOW DO I DOWNLOAD AND SAVE A FORM TO MY HARD DRIVE?

Save the forms from Standard Legal directly to your hard drive to bypass the need to access the index menu each time.

After locating the form by the file format you wish to use, RIGHT-CLICK the link for the form you want to save. Then select "Save As" or "Save Target As" and select a destination folder on your device. (The Desktop or a folder within My Documents is our suggestion.)

Once you have completed this process, you can open and access the saved forms directly. Simply double-click the saved forms to launch the appropriate program (Word, Adobe Reader, or some other word processing program) and open the file.

Note: carefully read the Start Here and Introduction instructions provided, as they are critical to completing the forms and using them properly.




WHY CAN'T I OPEN A PDF FORM?

Once you've downloaded a PDF form as outlined above, you can open and complete it using the FREE Adobe Reader program. (You may also use the commercial version of Adobe Acrobat.)

A computer's settings dictate what program will open a particular file type. Most often, PDF files will automatically open using Adobe Reader. If you have Adobe Reader installed and clicking on a PDF form's link does not launch Reader, then check your system's Help to learn how to associate programs with certain file types and extensions.

You can also simply launch Reader or Acrobat, select Open, then browse your way to the form you wish to open.




WHY CAN'T I FILL IN THE FIELDS ON A PDF FORM?

ALWAYS OPEN STANDARD LEGAL PDF FILES DIRECTLY IN ADOBE READER! Opening these files within a web browser or using a PDF viewer other than the FREE Adobe Reader will disable some of the software features and functionality.

Typically, if a user can't enter or save answers into a Standard Legal PDF, it's either because they have opened the PDF within a web browser or because they are using a PDF viewer that is not Adobe Reader.

Some devices -- especially iPads and other Apple devices -- do not use Adobe Reader as the default software for PDFs. Some devices use their own proprietary PDF viewers. PDF viewers do not have the full functionality of Adobe Reader, most notably the ability to complete fillable form fields.

A user must always open a Standard Legal fillable PDF document directly within the free Adobe Reader software. A fillable PDF should never be opened by clicking a link to open the file within a web browser. A fillable PDF file should always be opened directly in the Adobe Reader software, never inside a browser window.

Usually, clicking a link in a web browser on our forms index page will act to download the form, not open it. If not, a right-click to a form's link will allow the user to select 'Open With' or 'Save As' for that file. 'Open With' allows the user to select an installed program to open the file with that program outside the browser. 'Save As' allows the user to select a folder location to save a clean copy of the file outside the browser, which can then be accessed directly with the software of his choice.

To make Adobe Reader the default PDF application going forward, the user should look in their system's HELP file for instructions on how to change default program choices. The file type of .pdf should then be associated with Adobe Reader.




WHY CAN'T I FIT MY ANSWER INTO A FIELD IN A PDF FORM?

Field length is something given great consideration when each form is created. So there should be no sentence that is too long for any field in one of our PDF forms.

If your existing answer is too long for a particular field, rewrite the sentence. Use as few words as possible to convey your point. Most answers should only be a word or two within a field!

Do not use returns / paragraph breaks within a form field! Most fields are intentionally set to be either a single word, a few words, or a single sentence. Do not use returns between a list of names or items; instead write them in a single line with commas between. Do not write multiple paragraphs; write a single paragraph.

Adjusting the fields in a PDF document is quite technical, requires a commercial copy of Adobe Acrobat, and is not something a customer should need to do (and most likely is not necessary).



WHY CAN'T I OPEN A MICROSOFT WORD FORM?

Once you've downloaded the forms, you must open a Word form using the commercial version of the Microsoft Word program. (You cannot use "Works" or another sample version of Word; the form field feature is required, which is available only in the full version of Word.)

Many times a computer's settings dictate what program will be used to open a particular file type. Most often, .doc files or .dot files (document template) will automatically open in Microsoft Word. (The .txt files may open in Word, WordPad, NotePad, or whatever primary word processing program installed on your system besides Word.)

If you have Microsoft Word installed on your machine but clicking on a form's link to launch one of the Word documents doesn't launch the program, check your system's Help Section to learn how to associate programs with certain file extensions.

You can also simply launch Word, select Open, and browse your way to the form you wish to open.

The same scenario applies if you have a word processing program other than Microsoft Word. Right-click the link for one of the Straight Text (.txt) files, then launch your word processing program, or select Open from inside that program then browse your way through your hard drive to the location of the file you just resaved, selecting the file to open it.




WHY CAN'T I ENTER ANY ANSWER INTO A FIELD IN A WORD FORM?

The "lock" for this Microsoft Word form may be undone. Under VIEW>TOOL BARS, check the FORMS box. A new toolbar will be opened at the top of your screen. One of the available tools is a lock. If this lock is not selected (pressed down), then click on it to lock the form. You should then be able to enter an answer into a form field.




HOW DO I CHANGE THE BASELINE CONTENT OF A FORM?

The Microsoft Word and PDF versions of the legal documents are set up so that the only content changes that are required are done so in the "fill-in-the-blank" boxes. This recommended use ensures that the legal context is correct as written by our attorneys, while still allowing the user to add in the custom portions that are necessary. To add custom content to these fill-in-the-blank boxes, simply insert your cursor into the box and type your answer. Then use the TAB key to move to the next box.

IF YOU DECIDE THAT YOU MUST MAKE CHANGES TO ANY OF THE STOCK CONTENT WITHIN A FORM, you can do so (but we do not recommend it!).

MICROSOFT WORD FORMAT:

Microsoft Word pre-2007: If you are using the Microsoft Word version of the forms and have a copy of the Microsoft Word program that is OLDER than the 2007 version: Under VIEW>TOOL BARS, check the FORMS box. A new toolbar will be opened at the top of your screen. One of these tools is a lock, which will appear as selected. You can unselect this lock to access the content of the form and change it. Once you have finished making these content changes, you must select the lock again to access the fill-in-the-blank boxes properly.

Microsoft Word 2007: To unlock and edit a Standard Legal Microsoft Word forms field document using Microsoft Word 2007:
1. Open Document
2. Select Office Button - Top Left
3. Select 'Word Options' - Bottom Right
4. Select 'Popular' - Top Left
5. Click 'Show Developer Tab'
6. Select OK
7. Developer Tab appears top right Navbar
8. Find 'Protect Document' Tab and Select
9. Select 'Restrict Format Editing'
10. Note New Side bar - Bottom Right
11. Select 'Stop Protection'
12. Document is ready to edit.

Microsoft Word 2010: To unlock and edit a Standard Legal Microsoft Word forms field document using Microsoft Word 2010:
1. Open Document
2. Select "Review" tab (top middle-right)
3. On the toolbar directly below the "Review" tab, click on the "Restrict Editing" icon in the upper right.
4. At bottom right, select the "Stop Protection" button.
5. Document is ready to edit.

PDF FORMAT: Only those with the full version of Adobe Acrobat can edit the baseline content. To do so, you must fully understand the process for creating and managing forms with fillable fields. See the information within Acrobat's Help system for instructions on making text edits and form field changes.

Again, while we recommend that you leave the form locked, the option for editing the baseline content does exist.


TEXT FORMAT: Note that it is quite simple to use the STRAIGHT TEXT version of any of the legal forms (when available) to make wholesale changes to the baseline content. Simply open the text file in any word processing program, place your field answers on the lines provide (deleting the unused parts of the lines as you go), then change any of the other text that you want to customize. Then format the fonts and text sizes and print out the fully customized documents .




NEED MORE HELP? CONTACT STANDARD LEGAL

SUPPORT: If you have any problems with the download or use of the legal forms software after purchase, please  for a prompt response. While we cannot provide any legal advice, our tech team will answer any download, access or forms use questions quickly and completely!

SALES: If you have a question before purchase, please email  or call 1-888-888-7712 Monday through Friday from 9 a.m. to 5 p.m Eastern time. (Sorry, technical support is not available from this toll free number.)

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