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FAQs: FREQUENTLY ASKED QUESTIONS

SOFTWARE DOWNLOAD & ONLINE FORMS


HOW DO I DOWNLOAD FROM THE TRANSACTION CONFIRMATION?

HOW DO I DOWNLOAD FROM THE CONFIRMATION EMAIL?

WHAT IF I MISSED BOTH CONFIRMATIONS?

WHAT IF I DON'T WANT TO DOWNLOAD ANY SOFTWARE?

HOW DO I ACCESS FORMS FROM THE ONLINE SERVER?

HOW DO I USE A .ZIP FILE?


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HOW DO I DOWNLOAD FROM THE TRANSACTION CONFIRMATION?

Immediately upon the completion of a successful credit card or Paypal transaction through the Standard Legal shopping cart system, an Invoice page appears detailing which software products have been purchased and the cost of each product. ON THIS SAME INVOICE PAGE, THERE IS ALSO A LARGE RED MESSAGE AT THE TOP STATING THAT THE DOWNLOAD LINKS FOR THE SOFTWARE ARE AVAILABLE FOR USE JUST BELOW THE INVOICE DETAILS. These download links are provided on the same page as the Invoice itself -- so as long as the transaction is successfully confirmed by the appearance of this Invoice, access to the software download is also provided because the download links are on this same order confirmation page. SCROLL TO THE BOTTOM OF THIS CONFIRMATION PAGE, FIND THE LINKS TO THE DOWNLOADABLE SOFTWARE, AND FOLLOW THE INSTRUCTIONS PROVIDED THERE!



HOW DO I DOWNLOAD FROM THE CONFIRMATION EMAIL?

Along with the Invoice links, a DOWNLOAD email is also sent to the email address you provided during the checkout process. This DOWNLOAD email contains the links necessary to access your software. So long as your email address was correctly entered during the transaction process (as in a correctly spelled prefix with an ampersand @ followed by a server name and a .com, .net, .org or other web suffix -- compiled like address@host.com), you will receive a DOWNLOAD email with the software links.




WHAT IF I MISSED BOTH CONFIRMATIONS?

If you missed the download links on the Invoice (transaction confirmation) page and you did not receive the download email either, please email support@StandardLegal.com with your name, the title of the software you purchased, the date of your purchase, and the email address you used during that transaction, and we will confirm the completion of your transaction and send new software links to you.




WHAT IF I DON'T WANT TO DOWNLOAD ANY SOFTWARE?

Then don't! Downloading the software you've purchased from Standard Legal is not required.

If you are having difficulties downloading the software or decompressing the downloadable .zip file from Standard Legal Software (or simply don't want to add more files to your system), try the online version!

The link to the online version can be found in the DOWNLOAD email you received at the time of purchase. The content in the online version is exactly the same as the downloadable version, and you can use this online version to access and save to your hard drive the specific forms that you need.

Note that you will not be completing any of the forms online! After reading the instructions within the software you will save the appropriate forms to your hard drive and then work on the saved forms from there. It's the easiest possible way to use Standard Legal software!




HOW DO I ACCESS FORMS FROM THE ONLINE SERVER?

A confirmation email is sent to every customer for every software purchase made from The Standard Legal Network. In addition to the software download link, this confirmation email also contains a link to an online version of the same software. Since there is no installation required with the online version, many people find it easier to use the software online instead of installing the download onto their own hard drive. In either case, the software contents and functionality are identical.

To access the online version of the software, simply click the URL listed in the confirmation email. (If you are using AOL, you may need to copy and paste the link into a web browser's Address bar, as AOL's email client doesn't always support clickable links.) A password verification box will pop up before access to the online software site is granted; simply supply the username and password provided in the confirmation email to pass through to the software. (We suggest you check the box that allows your browser to remember your user name and password for you, so that you don't have to enter the information again.)

Once you access the first page of the software, we also suggest you bookmark the home page in your browser's Favorites so that you can easily reference the online version in the future. (You can also access the online version again using the URL in the confirmation email.)

Finally, make sure you keep the confirmation email in a safe place, so that you can reference the access link and the user name and password information later.




HOW DO I USE A .ZIP FILE?

Downloadable files are supplied in ".zip" format to reduce the file size. Zip files must be EXTRACTED prior to use.

Many computers and devices come with a .zip utility pre-installed. On a Windows PC, a right-click to a .zip file shows the option to 'Extract All...' to unzip the file. On a Mac, a double-click to the .zip file should automatically extract it with the Archive Utility.

If your computer does not have a .zip utility pre-installed, we recommend the FREE StuffIt Expander software or app.

If double-clicking the .zip file opens a window that shows the interior files instead of launching an extraction program, simply drag the files you want to use out of the open .zip folder onto your hard drive to extract them. (Do not try to open or use any files from within a compressed .zip folder!)

Once you have extracted the legal forms software files from the downloaded .zip, you must open those files using the appropriate program (Adobe Reader for .pdf, Microsoft Word for .doc, etc.).




NEED MORE HELP? CONTACT STANDARD LEGAL

SUPPORT: If you have any problems with the download or use of the legal forms software after purchase, please  for a prompt response. While we cannot provide any legal advice, our tech team will answer any download, access or forms use questions quickly and completely!

SALES: If you have a question before purchase, please email  or call 1-888-888-7712 Monday through Friday from 9 a.m. to 5 p.m Eastern time. (Sorry, technical support is not available from this toll free number.)

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